Talk to the hotel team directly
Lagoon Step Transit Hotel is a small transit property in Katunayake, a few minutes from Bandaranaike International Airport (CMB). When your flight time, luggage, or airport pickup details matter, messaging the hotel directly is usually clearer than leaving everything to a third-party booking confirmation.
Use this page to reach us for room availability, one-night transit stays, early check-in questions, family room needs, breakfast timing, and Colombo Airport transfer requests. If you are already mid-journey and your landing time has changed, WhatsApp or phone is the fastest option.
What to include in your message
The more complete your first message is, the faster we can confirm a practical plan. Please share:
- Preferred check-in and check-out dates
- Number of guests and any child ages
- Room type preference if you already know it
- Flight number and expected arrival or departure time
- Whether you need airport pickup or drop-off
- Any luggage, late-night arrival, or accessibility notes
If you prefer to start online, you can also book a room online or browse rooms on the accommodation page.
When travellers usually contact us
- Late-night arrivals into CMB who want a nearby room ready after immigration
- Early morning departures that need a final night close to the airport
- Families coordinating luggage, transfers, and check-in timing
- Stopover guests deciding between rest near Katunayake and a short Negombo visit
- Guests comparing direct booking with offers or airport transfer packages
Response expectations
Our front desk aims to support arrivals around the clock for active guests. For new booking enquiries, WhatsApp and phone are usually answered faster than email. If you write outside busy arrival windows, include your preferred contact method and we will reply with availability and next steps.
For cancellations, refunds, or payment questions related to online PayHere bookings, see our Return & Refund Policy and contact us with your order or booking reference.
Where to find us
Address: 82/B, Lakeview, Katunayake, Sri Lanka. The hotel is in the Lakeview area of Katunayake, with road access suited to short airport runs rather than a long Colombo city transfer. If your driver needs directions, ask them for Lagoon Step Transit Hotel, Katunayake, near Bandaranaike International Airport.
More travel timing and map details are on our location page. Airport pickup coordination is explained on the airport transfer guide.