Return & Refund Policy

We accept cancellation requests for online bookings within 48 hours of payment, provided the request is made at least 24 hours before the scheduled check-in date and time.

To request a cancellation, contact us by email or phone with your booking reference / PayHere order ID, guest name, and stay dates. To be eligible, the booking must still be active and not already used (checked in or no-show).

Once we receive your cancellation request and verify the booking, we will notify you of the status of your refund.

If your refund is approved, we will initiate a refund to your original method of payment through PayHere where applicable.

Please note that the refund amount may exclude non-refundable fees, third-party charges already incurred (such as completed airport transfers), or bank/payment-processor charges outside our control.

If you would like to change your stay dates, room type, or guest details, please contact our team as soon as possible after booking.

We will advise whether a free modification is possible, or whether a cancellation and rebooking (subject to availability and this Refund Policy) is required.

Certain charges are non-refundable. These may include:

In the unfortunate event that we cannot provide the confirmed room type or a material part of your paid booking due to our error, please contact us immediately.

We will arrange a suitable alternative room or issue a refund, depending on your preference and availability.

Approved refunds are processed through PayHere back to the original payment method used at checkout whenever possible.

You are responsible for providing accurate booking and contact details so we can locate and process your request. Unless the issue is due to our error (for example, duplicate charge or incorrect booking created by us), we may require additional verification before issuing a refund.

Refunds will typically be initiated within 7 business days after your cancellation is approved.

Please note that it may take additional time for the refund to appear in your account, depending on PayHere and your payment provider or bank.

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team. We are here to assist you and ensure your booking experience with us is clear and fair.