Lagoon Step Transit Hotel ("Lagoon Step", "we", "us", or "our") operates lagoonstep.com. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or contact us about bookings and hotel services.

Information we collect

We may collect information you provide directly, such as your name, email address, phone number, booking details, and messages sent through our contact or check-in forms.

We may also collect technical information automatically when you browse our site, including your IP address, browser type, device information, pages viewed, and referring URLs.

How we use your information

We use collected information to:

Respond to booking enquiries, airport transfer requests, and customer support messages
Operate and improve our website and hotel services
Understand how visitors use our site through analytics
Display relevant advertising through Google AdSense
Maintain site security and prevent abuse

Cookies and similar technologies

Our website uses cookies and similar technologies to remember preferences, measure traffic, and support advertising.

You can control optional cookies through the cookie banner on our site. Essential cookies required for basic site functionality may still be used.

Essential cookies: required for core site features such as session handling
Analytics cookies: used by Google Analytics to understand site usage when you accept cookies
Advertising cookies: used by Google AdSense and related partners to show and measure ads
Marketing cookies: used by services such as Meta Pixel when you accept cookies

Google AdSense and advertising partners

We use Google AdSense to display advertisements on our website. Google and its partners may use cookies to serve ads based on your prior visits to this site or other websites.

Google's use of advertising cookies enables it and its partners to serve ads to users based on their visit to lagoonstep.com and/or other sites on the Internet.

You can learn more about how Google uses data at https://policies.google.com/technologies/partner-sites. You may opt out of personalized advertising by visiting https://www.google.com/settings/ads.

Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website or other websites.

Third-party services

We may use third-party services that process data on our behalf, including:

Google Analytics for website traffic measurement
Google AdSense for advertising
Meta (Facebook) Pixel for marketing measurement
Vercel for hosting and performance analytics
WhatsApp Cloud API for guest communication initiated through our hotel operations

Data retention and security

We retain personal information only for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

We use reasonable administrative, technical, and organizational measures to protect information, but no online transmission or storage system is completely secure.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information.

You can contact us to request information about data we hold or to ask us to update or remove your details where applicable.

You can also manage cookie preferences through our cookie banner or your browser settings.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest revision.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact Lagoon Step Transit Hotel:

Email: lagoonstep@gmail.com
Phone: +94 707268436
Address: 82/B, Lakeview, Katunayake, Sri Lanka