Lagoon Step Transit Hotel ("Lagoon Step", "we", "us", or "our") operates lagoonstep.com. We are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, create an account, make a booking, or pay online. By using our website, you consent to the practices described in this policy.

Information we collect

When you visit our website, register for a Privilege Pass account, complete online check-in, or make a purchase, we may collect certain information about you, including:

Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during registration, enquiry, or checkout
Booking details such as stay dates, room preferences, flight numbers, nationality, passport or ID details where provided, and airport transfer requests
Payment and billing information necessary to process your orders. Card and bank payment details are securely handled by our trusted third-party payment processor, PayHere. We do not store or have access to your full card details
Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies

Use of information

We may use the collected information for the following purposes:

To process and fulfil your bookings, including room reservations, online payments, and airport transfer requests
To communicate with you regarding your purchases, provide customer support, and respond to enquiries or requests
To personalize your experience and present relevant offers, room recommendations, and promotions
To improve our website, rooms, and services based on your feedback and browsing patterns
To detect and prevent fraud, unauthorized activities, and abuse of our website
To display advertising through Google AdSense and measure traffic with analytics tools when you consent to optional cookies

Information sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments (including PayHere), hosting, analytics, messaging (such as WhatsApp), and delivering hotel services. These providers are expected to handle your data securely and confidentially
Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders

Payments through PayHere

Online payments on lagoonstep.com are processed by PayHere (Pvt) Ltd, a licensed payment gateway in Sri Lanka.

When you pay online, you may be redirected to PayHere's secure payment pages. PayHere collects and processes payment credentials and related transaction data according to PayHere's own privacy practices and applicable banking and card-scheme rules.

We receive payment confirmation details such as order reference, amount, currency, payment status, and masked card or method information needed to confirm your booking. We do not store your full credit or debit card number on our servers.

For more information about PayHere, visit https://www.payhere.lk or PayHere's support documentation at https://support.payhere.lk.

Data security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and tracking technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, support advertising, and gather information about your preferences and interactions with our website.

You have the option to manage optional cookies through our cookie banner or disable cookies through your browser settings, but this may limit certain features and functionality of our website.

Essential cookies: required for core site features such as session handling and secure login
Analytics cookies: used by Google Analytics when you accept cookies
Advertising cookies: used by Google AdSense and related partners
Marketing cookies: used by services such as Meta Pixel when you accept cookies
Payment cookies: may be set by PayHere during the checkout process on their secure pages

Google AdSense and advertising partners

We use Google AdSense to display advertisements on our website. Google and its partners may use cookies to serve ads based on your prior visits to this site or other websites.

You can learn more about how Google uses data at https://policies.google.com/technologies/partner-sites. You may opt out of personalized advertising at https://www.google.com/settings/ads.

Third-party services

We may use third-party services that process data on our behalf, including:

PayHere for online payment processing
Google Analytics for website traffic measurement
Google AdSense for advertising
Meta (Facebook) Pixel for marketing measurement
Vercel for hosting and performance analytics
WhatsApp Cloud API for guest communication initiated through our hotel operations

Data retention

We retain personal information only for as long as needed to provide services, confirm bookings and payments, comply with legal and accounting obligations, resolve disputes, and enforce our agreements.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information.

You can contact us to request information about data we hold or to ask us to update or remove your details where applicable.

You can also manage cookie preferences through our cookie banner or your browser settings.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. You must be at least 18 years old to make online bookings or payments on this website.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact Lagoon Step Transit Hotel:

Email: lagoonstep@gmail.com
Phone: +94 707268436
Address: 82/B, Lakeview, Katunayake, Sri Lanka
Website: https://www.lagoonstep.com