Welcome to Lagoon Step Transit Hotel (lagoonstep.com). These Terms & Conditions govern your use of our website and the purchase of hotel stays and related services from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.

Use of the website

You must be at least 18 years old to use our website or make purchases
You are responsible for maintaining the confidentiality of your account information, including your email and password
You agree to provide accurate and current information during registration and checkout
You may not use our website for any unlawful or unauthorized purposes

Room information and pricing

We strive to provide accurate room descriptions, images, and pricing information. However, we do not guarantee the absolute accuracy or completeness of such information
Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms
Rates shown are typically per room, per night, in LKR unless otherwise stated, and may exclude optional extras such as transfers or special requests

Orders and payments

By placing a booking on our website, you are making an offer to purchase the selected stay and any related services
We reserve the right to refuse or cancel any order for any reason, including but not limited to room availability, errors in pricing or product information, or suspected fraudulent activity
You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and fees, to your chosen payment method
We use PayHere, a trusted third-party payment processor, to handle your payment information securely. We do not store or have access to your full card payment details
A booking paid online is confirmed only after PayHere reports a successful payment and our systems update the booking status to confirmed

Stay arrival and service delivery

Hotel rooms and related services are provided at Lagoon Step Transit Hotel, 82/B, Lakeview, Katunayake, Sri Lanka.

We will make reasonable efforts to honour confirmed reservations for the selected dates and room type. Check-in and check-out times, airport transfer timing, and other service details may be confirmed by the hotel team after booking.

Arrival and service times provided online are estimates and may vary based on flight delays, traffic, and other operational factors.

Returns and refunds

Our Refund Policy governs the process and conditions for cancellations, refunds, and payment disputes. Please refer to the Refund Policy on our website for more information.

Intellectual property

All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of Lagoon Step Transit Hotel or its licensors
You may not use, reproduce, distribute, or modify any content from our website without our prior written consent

Limitation of liability

To the fullest extent permitted by law, Lagoon Step Transit Hotel, its directors, employees, or affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our services
We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of information or services offered on our website beyond what is required by applicable law

Amendments and termination

We reserve the right to modify, update, or terminate these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

Continued use of the website after changes are posted constitutes acceptance of the revised terms.

Governing law

These terms are governed by the laws of Sri Lanka, without regard to conflict-of-law principles.

Contact

For questions about these Terms & Conditions, contact us at:

Email: lagoonstep@gmail.com
Phone: +94 707268436
Address: 82/B, Lakeview, Katunayake, Sri Lanka